Comprehensive Web Support
Your Dedicated Web Department
Full-service website support without the cost or complexity of hiring in-house. We keep your site secure, fast, and running exactly the way it should — so you can stay focused on your work.
What We Handle
Everything Your Site Needs to Stay Healthy
Four core areas of support — handled consistently, so nothing falls through the cracks.
Web Care Plans
Transparent Pricing, No Guesswork
Whether you need ongoing SEO management or targeted landing pages to capture new markets, we have a path that fits.
Basic Support
Requests handled within 2–3 business days in standard queue order. Includes technical issue response and update confirmations.
Priority Support
Requests handled same or next business day. Tasks are moved to the top of the queue with direct access to your support lead and urgent issue triage.
Add-Ons Available
Need something outside your plan? These can be added to any tier — just ask.
Extra Strategy Calls
On-demand check-ins when you need a sounding board.
Additional Content Changes
Extra hands-on time when your plan's hours run out.
New Page Builds
Add landing pages or content sections to your existing site
Custom Graphics & Visuals
On-brand images, banners, and design assets
Additional Website
Discounted support coverage for a second site
One-Time Broken Link Cleanup
Ideal before starting a new support plan
Our Process
A Support Plan That Actually Works
We start with understanding your site and build from there — never forcing you into a generic plan that doesn't fit.
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Initial Assessment
We start with a full review of your website — identifying immediate issues and long-term improvement opportunities before anything else.
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Tailored Support Plan
From that review, we build a support plan around your specific needs — whether you need occasional help or full-scale site management.
Ongoing Maintenance & Monitoring
Regular updates, performance checks, and security monitoring keep your site running smoothly and securely, week after week.
Proactive Problem-Solving
We actively monitor for issues and address them before they affect your users — not after something breaks.
Regular Reviews & Adjustments
We track site performance and adjust your support plan as needed, so your website stays aligned with your goals as they evolve.
Why Flying Donut Media
Support That's Actually On Your Side
FAQs
Frequently Asked Questions
Still have questions? We're happy to talk through your Web Support goals.
Let Talk Web Support
Tired of Managing Your Website Alone?
Tell us what's broken (or what you're worried will break). We'll map out a support plan that actually fits your needs.